Frequently
Asked Questions
Do you offer Jacuzzi/Sauna/Gym facilities?
Yes, Palace Bonvecchiati has its own Spa and Fitness Centre, check our Services page for more details.
Is breakfast included?
The price includes breakfast but not lunch and dinner. Venice Palace Bonvecchiati's own restaurant, Terrazza Orseolo, overlooks the canal from our famous Terrazza.
What time must we check in and out?
Check in is after 2 pm. Check out is by 11 am.
Is there Satellite TV in each of the rooms?
Yes, the Hotel Palace Bonvecchiati includes a choice of international channels such as CNN and BBC World, as well as Pay TV.
Do you offer a Tourist Information Service?
Yes, our expert Concierge staff have extensive knowledge of the city and its many treasures.
Is English spoken fluently? What other languages?
English, French, Spanish and German.
Do you accommodate for non-smokers?
Yes, smoking rooms are available upon request.
Can we bring pets?
Only small animals.
Do you have parking facilities?
No cars can come near the hotel but we can arrange parking for you
at Piazzale Roma nearby.
Is there Internet Access in the hotel?
Yes, there is an Internet Point in the hotel. You can also connect your modem and laptop from your room.
Does Air Conditioning come as standard in all rooms?
Yes, individually controlled and at no extra charge.
Do any rooms have balconies?
Yes, with stunning views over St Marks Square. (Subject to availability however).
Can we settle the bill on arrival?
Certainly, or in advance if you prefer. Otherwise your card will not be charged until you come to check out.
How many floors are there? Is there a lift?
The hotel Palace Bonvecchiati in Venice is one of Venice's tallest hotels and occupies 4 floors served by 3 lifts. Rooms with disabled facilities are also available.
How far is the nearest point of water transport?
The Palace Bonvecchiati has its own private mooring station on the premises for Gondolas and Water Taxis, and the nearest Waterbus Station is on the other side of Piazza San Marco, about 5 minutes walk.
Do you operate a Shuttle Service?
Yes, please request on booking.
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